HiGrovi

Glossary

Voice AI, defined.

Plain-English definitions for the voice AI category, focused on the home-services use cases that matter.

AI Receptionist
An AI receptionist is a voice agent that answers inbound phone calls for a business, qualifies the caller, books appointments, and routes emergencies, all without a human picking up.
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Voice AI Agent
A voice AI agent is a software system that holds spoken conversations in real time using a combination of speech recognition, a large language model, and speech synthesis, typically used for customer-facing phone calls.
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AI Dispatcher
An AI dispatcher is a voice agent specialized in routing inbound service requests, triaging emergencies, booking routine jobs, and paging on-call technicians based on the call content.
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Missed Call
A missed call is an inbound call a business does not answer, which for a service business usually means a customer who has already moved on to the next name rather than a message waiting to be returned.
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Answering Service
An answering service is a business that answers phone calls on behalf of another company, takes messages, books appointments and routes urgent calls, using either human operators or, increasingly, AI.
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