Privacy policy

This page is a working draft. The full privacy policy will be reviewed by counsel before launch and updated to comply with GLBA, CCPA, CPRA, and FCC TCPA disclosure requirements for AI-generated voice agents (Feb 2024 FCC ruling).

What we collect

Call audio, transcripts, caller phone number, called number, timestamps, and any data the caller volunteers (name, address, service request details). For integrations: CRM API tokens are stored encrypted and never logged.

How we use it

Solely to operate the HiGrovi service for the contracting business that subscribes. We do not sell, share, or use customer call data to train shared AI models. Per-tenant retention defaults to 90 days; configurable down to 7 days or up to 12 months on enterprise plans.

Caller disclosure

Calls answered by the service are recorded and transcribed, and where required by applicable law, callers are informed at the start of the call.

SMS / text messaging

When you provide your mobile number, on our booking form or during a call with our AI receptionist, you may receive appointment, booking-link, and related follow-up text messages from HiGrovi. Message frequency varies and message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help.

We do not sell or share your mobile phone number, SMS opt-in, or consent information with third parties or affiliates for their marketing purposes. SMS opt-in data is used solely to send the messages you requested.

Messages will be of varying frequency. Message and data rates may apply.

Messaging Terms and Conditions

HiGrovi will only send SMS to individuals who initiate contact by sending a message to us, or who request messages through other means, including submitting a form on our website or requesting them by phone. Messages will be conversational in nature. Messages will be of varying frequency. Message and data rates may apply. To opt out of receiving messages, reply STOP, END, QUIT or UNSUBSCRIBE. For help, reply HELP and you will receive a response with contact information for further assistance. You can also email scott@higrovi.com. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Contact

For data requests: hello@higrovi.com

Last updated: September 17, 2026