Pest Control
Two distinct call shapes: quarterly maintenance renewals and "I just saw something in the kitchen" emergencies. HiGrovi routes both into the right slot without making customers feel handed off.
Pest Control
Someone just saw something in their kitchen. The first call you take usually closes, the second one calls a national chain.
Pest control splits cleanly between two call shapes: recurring service contracts (quarterly maintenance, mosquito subscription) and emergency-driven first contacts ('I just saw a roach', 'there are mice in the attic', 'wasps in the wall'). HiGrovi handles both, qualifies infestation severity, and books with the right tech.
US structural pest control market 2024
PCT / NPMA, 2024
more likely to qualify a lead if you answer within 1h
Harvard Business Review
of pest revenue comes from recurring contracts (vs one-time)
NPMA / PCO 2025 Cost Study
How HiGrovi triages Pest Control calls
Captures pest type (roach, rodent, wasp, bedbug), severity (one vs many, where). Books same/next day.
Recognizes returning customer by phone. Books quarterly visit, confirms billing.
Routes to seasonal-service team. Captures lot size, treatment-zone scope.
Distinguishes real-estate transaction (urgent) from precautionary. Books inspector accordingly.
Seasonality. Spring (carpenter ants, swarming termites), summer (mosquito + wasp), fall (rodent migration indoors). Year-round demand but each pest has a sharp seasonal peak.
Common questions
Pest Control: what owners ask us
What do I do if I'm in a crawl space treating termites and my phone keeps ringing?
Let it ring to an answering service instead of to voicemail, since a caller who cannot reach anyone usually calls the next company rather than waiting for you to call back at the end of the job, by which point the work has already gone somewhere else. HiGrovi answers every call in under a second while you are in the crawl space, attic, or spraying a perimeter, and captures what the caller needs so nothing gets lost until you resurface.
What happens when a customer calls about roaches in the kitchen and calls back twice before I answer?
That kind of live-sighting call is exactly the one that cannot wait, and a caller who has already tried twice is close to calling a competitor next. Two unanswered rings is usually the point where a customer stops being yours. HiGrovi answers on the first ring every time, so a roach sighting in the kitchen gets a live response and a booked appointment instead of a lost customer.
How many termite calls am I missing during swarm season without realizing it?
Probably more than you think, since swarm season is when call volume spikes fastest and a phone that rings all day is the easiest thing to lose track of. Nobody keeps a record of the calls they never picked up, which is why the number always surprises people. MIT-affiliated research found that responding to a lead within 5 minutes makes you 21 times more likely to qualify them than waiting 30 minutes, and during swarm season those five minutes rarely exist without help. HiGrovi answers every call the moment it comes in, all season, so you get a real count instead of a guess.
Is it worth paying for an answering service for a small pest control company?
For a trade where a live-sighting caller will not wait and bug season can double call volume overnight, yes for most small pest control businesses. HiGrovi answers every call 24/7 for less than the cost of a part-time front desk hire, with pricing custom to your call volume rather than a flat rate. The return comes from the swarm-season and live-sighting calls that get captured instead of going to whichever company answers first.
Other categories
Exterior Remodeling
Roofing, siding, gutters, windows & doors, masonry.
Interior Remodeling
Kitchen, bath, flooring, basement, cabinetry, and full remodels.
Outdoor Living & Hardscaping
Landscaping, decks, patios, pools, fencing, hardscaping.
Essential Home Services
HVAC, plumbing, electrical, drain & sewer, water treatment.
Specialty & Other Trades
Solar, restoration, garage doors, chimney, foundation, cleaning.
Pet Care & Daycare
Doggy daycare, boarding, grooming, mobile vet, dog walking.
Stop losing jobs to voicemail
Every call answered.
Every job booked.
Time with the founder. Bring your last month's call log. We'll show you exactly how many jobs you missed, and exactly what HiGrovi recovers.
7–14 day setup · Live in under two weeks