Pet Care & Daycare
Front desk staff are pulled in ten directions at once, feeding, intake, calls. Every missed inquiry is a competitor winning a recurring revenue customer. HiGrovi answers every ring, books tours and stays, and gives clients confidence the business has its act together.
Doggy Daycare & Boarding
Front desk is feeding, intake, and the phone, all at once. Calls lose.
Doggy daycare and boarding staff are pulled in ten directions at once. A barking lobby, a dog mid-intake, a feeding schedule running, and the phone keeps ringing. Every missed call is a new client handed to a competitor, and a recurring revenue customer lost for a year. HiGrovi answers every ring, books tours and boarding stays, captures the vaccine paperwork checklist, and gives clients confidence the business has its act together.
US pet grooming & boarding market 2024
IBISWorld: Pet Grooming & Boarding
phone leads convert more than web leads
BIA/Kelsey
of voicemail callers don't leave a message
Z360
How HiGrovi triages Doggy Daycare & Boarding calls
Captures dog name, breed, age, temperament notes. Books a tour into your next-available slot.
Identifies returning client by phone. Confirms vaccine records are current. Books drop-off and pickup.
Captures dates, special instructions (food, meds, exercise needs), emergency contact. Confirms availability and price.
Books grooming alongside stay. Captures coat type, last groomed date, behavioral notes.
Seasonality. Holiday weeks (Thanksgiving, Christmas, Spring Break, Summer) book out 3-6 weeks in advance. The shop that picks up first during those windows wins the entire boarding calendar.
Common questions
Pet Care & Daycare: what owners ask us
I keep missing calls during drop-off and pickup. What should I do?
Put an answering service in place that covers exactly those crush windows. Morning drop-off and afternoon pickup are when your front desk is busiest and least able to get to the phone, so new inquiries arrive precisely when nobody can take them. HiGrovi answers every call and text in real time during those windows, so a new booking inquiry does not sit unanswered while your team is checking dogs in and out.
How many bookings am I losing because I can't get to the phone while I'm hosing down runs?
Likely a real number, because a caller who gets no answer usually just calls the next daycare rather than leaving a voicemail, and the loss never appears in any record you keep. HiGrovi answers while you are in the play yard or hosing down a run, captures the dog's name, breed, and what the owner needs, and books the tour or stay directly, so you find out about the new client after the job rather than never.
What can answer the phone during drop-off and pickup at my dog daycare?
An AI receptionist built for pet care can take the call while your staff stay with the dogs. HiGrovi answers instantly during the morning drop-off and afternoon pickup crush, when front desk staff are pulled in the most directions, asks about the dog and the dates, and books tours, daycare days, and boarding stays without anyone stepping away from the floor.
What's the best way to handle booking calls and texts for my pet boarding business without missing them?
The best way is coverage that does not depend on someone being free at the desk, across both channels an owner might use. Harvard Business Review found companies that respond within an hour are 7 times more likely to qualify a lead, and the average business takes 42 hours. For boarding, where an owner is often booking a trip on a deadline, that gap is the booking. HiGrovi answers calls and texts around the clock, so every inquiry gets an immediate response and a held reservation instead of a callback that comes too late.
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Stop losing jobs to voicemail
Every call answered.
Every job booked.
Time with the founder. Bring your last month's call log. We'll show you exactly how many jobs you missed, and exactly what HiGrovi recovers.
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